Since the peak of remote working in Ghana and globally as a result of the pandemic, employee self-service systems have been more in demand than ever before.
Introducing employee self-service in businesses has completely transformed how HR processes are managed.
It has also allowed employers to easily track employees' attendance, access personnel records, and update personnel information. Employee self-service in the workplace has streamlined many of the once cumbersome processes that took up time and other resources.
What is Employee Self-Service?
Employee self-service (ESS) is an automated system for employees and employers. It allows employees to access all their employment details and personal information via an online portal.
On the Self-Service, employees can view their payslips, review their timesheets, update any personal information, and submit leave and loan requests. During Performance and Appraisal periods, Employees can also submit results of their Key Performance Indicators, perform self-assessments, etc.
All of these things and more can be completed remotely, as long as the employee has access to the internet and their account login details.
Not only is Employee Self-Service proven to be beneficial for employees, they also aid many of the time-consuming HR processes.
With employee self-service, tasks such as collecting and recording personal information, keeping track of attendance, and recording any workplace disputes are made easy.
All information can be easily consolidated and recorded into one user-friendly interface. There are so many benefits and here are a few:
All Employee information is Up to Date
Did you know that human resource personnel typically spend 3-4 hours per day on administrative tasks? Whether it’s answering emails, responding to employee requests, updating details, submitting invoices, or answering phone calls, administration can be a huge drain on company time and resources.
Employees' details are often changing; whether an employee has moved house, gotten married, or changed their phone number, employee self-service systems help managers keep everything under control in as little time as possible.
This greatly reduces time spent on admin and helps ensure all employee information is kept up to date on a regular basis.
Leave / Loan Requests Take Less Time
As a business owner, there are so many responsibilities you need to handle so it's very easy for requests to fall through the cracks.
This can result in employees taking advantage and taking more than their entitled amount of leave.
With Employee Self-Service, you do not need to follow up on holiday requests, double-check dates booked, or argue with employees about how many leave days they have left.
This is because it’s tracked in the system.
Everything is updated automatically and is accessible at all times to both parties. This is a great way to reduce your workload, save on stress, and keep your employees happy.
Save Money
HR duties can take up an extraordinary amount of time. Not only that but they require resources and workers who can help tackle things such as payroll, training, the hiring of new employees, etc.
One of the main reasons for the development of employee self-service was to reduce the time spent on administrative tasks so that business owners and their employees could focus on more important aspects of their jobs. Employee self-service negates the need for a full-time administrative assistant, instead allowing for many once time-consuming tasks to be completed by the relevant individuals online.
Reduce Human Error
When you switch from paper to digital, it significantly reduces the chance of human error, ensuring accuracy. Error is inevitable, especially in business, and while there is no way to eliminate it, measures can be taken to reduce it. Using Employee Self-service is one of the best ways to minimize errors.
Employee self-service is a great way to reduce the likelihood of such problems as all information is entered, stored, and updated digitally.
With Employee self-service, your employees can have access to their information and make changes to it when necessary. So, if they change their phone number or move to a new address, they simply log in to their profile and make the relevant changes. It’s as simple as that. This takes the pressure off the business owner and puts the responsibility on the employee. They are the ones accountable for keeping their information up-to-date.
With Employee Self-service, you get a number of significant benefits. If you have not incorporated Employee Self-service into your business, now is the time to do so. With the help of employee self-service solutions, you could streamline your business like never before.