CRM

Zoho CRM Features - Omnichannel Communication

Multiple channels.                      One platform for communication

With the Zoho Omnichannel Communication Feature, customers have more ways to interact with businesses in Ghana than ever before.

 

Zoho CRM allows you to connect with your customers through multiple channels, all while centralizing information that empowers your sales team to have contextual, meaningful conversations with your prospects.

EMAILS FROM INBOX TO CRM

Connect your email client and send emails from within Zoho CRM, with the full history of your correspondence with each contact under their record details.

Get detailed reports for emails and email templates on bounce rates, click rates, and even get notifications for every time a prospect opens an email. 

Prioritize emails based on the stages in your pipeline and other special features to get the most out of your interactions.

Secured with POP and IMAP configurations, your emails will not only be safe, they'll only be accessible by the right people, such as sales team managers.

INTEGRATING CALLS AND SALES

Our Phonebridge integration lets you connect Zoho CRM with any of our 50-plus telephony partners so you can make calls, log calls, and view customer information all in the same place.

 

Update the call results track the status of your calls, like when a customer doesn't pick up.

You can take notes to help remember conversations and set reminders to follow up with customers.

You also get missed call notifications and call analytics.

Since Zoho CRM is packed with all your sales information, you won't just make calls, you'll be able to have conversations that matter. 

CONVERT EVERY ONLINE INTERACTION INTO A SALE

Connect your social media profiles—like Facebook, Twitter, LinkedIn, and Instagram—so you can monitor conversations about your brand.

 

Zoho CRM lets you search for keywords relevant to your business, and shows if accounts using those keywords are your customers, prospects, or someone new to your business.

 

You can then respond in real time to posts and set up automatic lead generation to save these new contacts in your CRM database. Your social media interactions with each contact are saved so you can track how your customers feel about you. 

Talk to Leads As Soon As They Land on Your Website

Embed live chat on your websites or connect your collaborative chat tools with Zoho CRM to you turn your live chats into sales.

 

When you integrate, you'll know if you're chatting with a prospect or a returning customer, and you'll be able to save these chat transcripts to your CRM.

 

It's easy to convert your live chats into leads, add deals, and create follow-up tasks all from your chat window.

Make Self-service Available Through Client Portal

Tired of dealing with out-of-date customer information? Need a platform to provide more information to prospects before they make a purchase order?

 

We figured, the best way to confirm a sale is by the customers themselves. Provide greater accessibility for your customers, vendors, and partners through distinct portals where you can choose what information you want to broadcast and what permissions (create, edit, comment) you feel like providing.

 

Customers can make better-informed business decisions and can only access their own records, cases, purchase orders, and invoices.

Conduct sales presentations and meetings from CRM

Zoho CRM integrates with Zoho ShowTime and Zoho Meetings to allow salespeople to have real-time visual conversations with your prospects.

 

Invite prospects to join your online presentations, webinars, or meetings, and it'll be the same as delivering a one-on-one proposal.

You can invite multiple prospects or multiple contacts from one account to attend your audio and video demonstrations.

 

Engage with prospects in real time via chats, polls, questions, and even record the session for future use.

Talk to Leads As Soon As They Land on Your Website

Embed live chat on your websites or connect your collaborative chat tools with Zoho CRM to you turn your live chats into sales.

 

When you integrate, you'll know if you're chatting with a prospect or a returning customer, and you'll be able to save these chat transcripts to your CRM.

 

It's easy to convert your live chats into leads, add deals, and create follow-up tasks all from your chat window.

Powersoft System

19 Kofi Annan Street

Airport Residential, Accra - Ghana 

+233(0)244144039 | +233(0)204089512  

sales@powersoftsystem.com

www.powersoftsystem.com

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